Privacy Policy
Last updated: 26/11/2025
This Privacy Policy explains how Raviga Ltd (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit raviga.io or use our application at app.raviga.io. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Raviga Ltd
128 City Road
London
United Kingdom
EC1V 2NX
Company number: 16687997
Website: https://raviga.io
Application: https://app.raviga.io
Contact email: hello at raviga dot io
Raviga Ltd is the data controller for personal data collected through our website and application.
2. What Personal Data We Collect
We collect different types of personal data depending on how you interact with our website and application.
A. Information You Provide to Us
- Name
- Email address
- Account login information
- Organisation details (if applicable)
- Messages sent through our contact forms
- Support requests
B. Data Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on pages
- Referring website
C. Data Collected in the Application (app.raviga.io)
- Authentication session data
- Activity logs required for security
- Application usage patterns
- Settings and preferences
D. Cookies and Tracking Technologies
We use:
- Google Analytics (on raviga.io)
- Microsoft Clarity (on app.raviga.io)
- Strictly necessary session cookies for authentication within the application
For full details, see our Cookie Policy.
3. How We Use Your Personal Data
- To provide and maintain our services
- To authenticate users within the application
- To respond to enquiries or support requests
- To improve website and application performance
- To analyse usage trends
- To ensure security and prevent misuse
- To send important service-related updates
- To comply with legal obligations
We do not sell or share your personal information for marketing purposes.
4. Lawful Bases for Processing
- Contract – to provide our services and manage user accounts.
- Legitimate Interests – for analytics, service improvement, and fraud prevention.
- Legal Obligation – to maintain business records and comply with laws.
- Consent – where required for analytics cookies and similar technologies.
5. How We Share Your Data
We may share personal data with trusted third parties, including:
- Cloud hosting providers
- Email service providers
- Analytics services (Google Analytics, Microsoft Clarity)
- Professional advisers
- Service partners who support our platform
All third parties are required to handle data securely and in line with UK GDPR.
We do not transfer data outside the UK unless appropriate safeguards are in place.
6. How We Protect Your Data
We implement appropriate technical and organisational measures, including:
- Encryption in transit (HTTPS)
- Authentication and access controls
- Secure cloud hosting
- Routine security reviews
- Internal policies and staff awareness
Only authorised personnel have access to personal data.
7. How Long We Keep Your Data
We retain personal data for only as long as necessary to:
- Provide services
- Meet legal or regulatory requirements
- Resolve disputes
- Maintain accurate account records
When no longer needed, data is securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent (for consent-based processing)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at hello at raviga dot io.
More information is available at https://ico.org.uk.
9. Children’s Privacy
Our website and application are not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided personal information, please contact us so we can remove it.
10. Links to Other Websites
Our website may contain links to external sites not operated by us. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before providing personal data.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date at the top.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
Raviga Ltd
128 City Road
London
United Kingdom
EC1V 2NX
Email: hello at raviga dot io
Website: https://raviga.io